Shipping & Returns Policy
Shipping Information:
1. Shipping Locations
We currently offer shipping within the United Kingdom.
2. Shipping Methods
We offer standard shipping options for our products. Shipping costs and estimated delivery times will be provided at checkout.
3. Order Processing Time
Orders are typically processed and dispatched within 1 business day (excluding weekends and holidays) after payment confirmation.
4. Delivery Time
Delivery times may vary depending on your location and the shipping method chosen. We aim to deliver your order within 5 business days. Please note that delivery times may be affected by factors beyond our control.
5. Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the status of your delivery.
Returns and Exchanges:
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied or if there is a defect in your order, you may be eligible for a return, exchange, refund, or store credit, subject to the conditions outlined below.
2. Return Conditions
To be eligible for a return, exchange, refund, or store credit, the following conditions must be met:
- The item must be in its original condition, unused, and in its original packaging.
- Returns must be requested within 14 days of receiving the item.
- Some items may not be eligible for return, such as personalized or perishable products, as specified in the product description.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team at helpme@hw-hub.com with your order number and a detailed explanation of the reason for the return. We will provide you with instructions on how to proceed.
4. Refunds and Store Credits
- If eligible, refunds will be issued to the original payment method used for the purchase.
- Store credits will be provided in the form of an electronic gift card and can be used for future purchases.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for returns.
6. Exchange Process
If you wish to make an exchange, please follow the return process outlined above and specify the item you would like to exchange it for. We will process the exchange once we receive and inspect the returned item.
Contact Us:
If you have any questions or concerns regarding our Shipping & Returns Policy, please contact us at helpme@hw-hub.com.
Last updated: 03.01.2024
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